Passengers who turned up at Konsortium Express & Tours' head office at Golden Mile Tower were shocked to find its doors locked and lights turned off.ST PHOTO: JOSE HONG

SINGAPORE - A travel agency specialising in coach trips to Malaysia was found to have closed down une...

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Motorcars Industry

Last year, CASE received a total of 2,335 complaints for the Motorcars Industry. We observed an increasing trend in the percentage of defective car complaints over the years, from 40% in 2013 to 52% in 2017.

For example, a consumer who bought...

Car-related grouses made up 15 per cent of all complaints, according to the Consumers Association of Singapore.Photo credit: ST File 

SINGAPORE - The car industry is again at the top of the Consumers Association of Singapore's (Case) complaints list, the sixth year i...